Frequently Asked Questions
How Does Subscriptions Work?
Choose the package that’s right for you. Order online and once confirmed items will be posted in 24 hours. Return for free via our Royal Mail returns service. Browse our collection of clothes and accessories and pick the items you want in your first order.
Can I Rent Anything I Want?
Yes! Get unrestricted access to anything on our website or in our studio and swap things whenever you want.
How Will I Be Billed?
We will charge you a monthly subscription. This renews every month and you will be billed on the same date each month. You can cancel your subscription anytime by cancelling us at
What Happens if I Damage / Lose My Items?
What if I accidentally stain or damage the dress?
We understand that some wear and tear may be inevitable, and the £5 insurance fee covers minor stains and damage. (Insurance is included for Unlimited members.) However, significant damage and theft aren’t covered under the insurance. If the item is damaged beyond repair, the fee is the retail price of the item. If the item is never returned, the fee is double the retail price of the item.
Your membership fee includes insurance for minor mishaps and general wear and tear. Significant damage, lost
What happens if I lose or damage an item?and theft are not covered. In those cases, you will be charged the price to purchase the item. In the event that the style is not available to purchase, the charge will be for the full retail price, plus applicable tax.
How Do I Choices Items?
Once you’ve signed up, we’ll email you to let you know you can get started with choosing your first items. We’ll also be on hand if you have any questions or need any help.
What Conditions Are The Items in?
We clean and check all of our items before they are delivered to ensure they feel like new when they arrive
How Do Deliveries Work?
We will arrange a delivery slot with you when processing your order. This is usually within 24 hours but if you need something urgently we will do our best to get it to you sooner
How Do I Exchange My Items For Something New?
When you’re ready to exchange your items, you can email us at and let us know your new item choices, once we’ve received your current order, we’ll send the item items within 24 hours.